Insight Group
  • Home
  • Who we Are
  • Solution & Services

      InSales

      Digital Sales
      Cross & Up-Selling
      B2B Sales
      B2C Sales

      InCustomer Care

      Digital Customer Care
      Shielding
      Social Media
      Loyalty & Retention

      InAI

      Automation and Operations
      Speech Analytics

      InBackOffice

      BPO
      Banking Accounts
      Credit Origination – Mortgage
      Collections
      Data and Analytics
  • Industries
    • Telecommunications
    • Healthcare & Pharmaceutical
    • Public Sector & Utilities
    • Retail & E-commerce
    • Banking & Financial Services
    • Insurance
  • Contact Us
Call Us: 787-625-1930
Telephone answering services puerto rico

Healthcare Services

We have the expertise to assist healthcare providers to deliver exceptional operational services.

Create an efficient healthcare system with innovative technology and excellent member care.

With our broad experience in the healthcare industry, our experts deliver excellent customer services with the personal assistance that it entails and operation management in all areas of your medical business. We integrate innovative technology to optimize administrative processes to provide members and patients the exceptional healthcare services.  We comply with the provision and mandates within the Hippa Security and Privacy Rules as well as PCI-DSS. In addition these controls are directly align with the COSO framework which includes the following entity control areas: control environment, risk assessment, information and communication, control activity and monitoring.

COVID-19 Testing & Vaccine Support

COVID-19 testing and vaccination are still in high demand even after the pandemic. Let us assist members, customers, and patients with appointment scheduling, testing, health plan benefits, and claims with the urgency that, most of the time, it requires. With our healthcare and pharmaceutical services, you can deliver agile and quality care every step of the way.

Member Services

Promptly resolve members' inquiries, such as benefits and eligibility questions, enrollment, claims, and provider orientation, with the assistance of our agents, who are supported with innovative technology to deliver excellent customer service. Through consultation and cognitive analytics, they can assist members and patients effectively while having a complete view of their needs.

Provider Services
Let us manage all your provider services while we integrate processes and technology across every step of the healthcare management of your business. Our array of healthcare services includes: 
 
• Integration of all healthcare systems 
• Analytics and workflow optimization
• Patient and member engagement
• Care operations and management
• Assist members with eligibility and benefits
• Claims support and management
Health & Care Management

At Insight, we are experts at managing your healthcare business at every touchpoint. We deliver outstanding customer service, claims administration, authorizations, patient services, and clinical review, among other administrative healthcare tasks. Count on us to help you build a successful business with our team of experts supported by innovative technology.

Healthcare Coverage

Increase your revenue by promoting to members and prospective new clients the best healthcare coverage for their medical needs. Through our customer consultancy and analytics, we increase sales conversion and build customer loyalty while facilitating them to enhance healthy lifestyle.

Healthcare Insurance Claims Management

Manage your claims efficiently with our team of healthcare administrators. We handle every step of the claim process, such as data entry, review, investigation, coordination of benefits (COB), repricing, member/provider correspondence, audits, overpayment data mining and recovery, adjustments, remittance or denial of the claim, and payment integrity.

Digital & Device Support

Technology keeps evolving, and your healthcare industry should be at the vanguard with the new digital tools. We create better support for your members and patients by assisting them to utilize the latest technology and medical devices while creating diverse outlets of communication and service to attend to their medical needs. Our team of professionals delivers excellent consultation and handles any questions promptly to assist with any healthcare emergency.

Lets get in touch

Call us to start growing your business! 

787-625-1930

    Insight Group

    Insight is certified as a Minority Business enterprise with the flexibility to provide BPO Contact Center Services from Puerto Rico, Dominican Republic and Colombia.

    Quick Links

    • Home
    • Contact Us
    • Who we are
    • Privacy Notice
    • Blogs

    Services

    • Digital Customer Care
    • Loyalty & Retention
    • Digital Sales​
    • Cross & Up-Selling​
    • BPO
    • Data and Analytics

    Get In Touch

    HQ Physical Address: CWF5+C29, Cll 4, San Juan, 00925

    787-625-1930
    sales@insightgrouppr.com
    Facebook-f Instagram

    Copyright © 2023 Insight Group. All Rights Reserved.

    Insight is certified as a Minority Business enterprise with the flexibility to provide BPO Contact Center Services from Puerto Rico, Dominican Republic and Colombia.

    Contacts



    787-625-1930

     sales@insightgrouppr.com

    Get Directions

    We use cookies to improve user experience and analyze website traffic. For these reasons, we may share your site usage data with our analytics partners. By clicking “Accept Cookies,” you consent to store on your device all the technologies described in our Privacy Policy. You can change your cookie settings at any time by managing them in browser settings.OkPrivacy policy