Telco Experience
Evaluate Business Intelligence and Performance
Some of the companies served:
- Telefónica Moviles / MoviStar Puerto Rico – Wireless Mobile Carrier
- Open Mobile – Wireless Mobile Carrier – Paid in Advance Model
- Centennial Wireless / AT&T Wireless / Liberty Puerto Rico (Wireline – Cable & Mobile)
- Claro PR (America Movil) – Leading Wireless / Wireline Service Provider in PR. Insight manages inbound and outbound calls, texts and chats : Customer Service, Retention, Sales, Roaming, Quality Assurance.
Customer Journey:
- Customer Service
- SMS’s, Web Chat and Social Media
- Sales – B2B / B 2C
- Contract Renovations, Up-sell, Cross-sell
- Loyalty and Retention Programs
- Service & Product Support
- Surveys
- Answering Services
- Back Office
- Technology Integrators & Providers
